Terms & Conditions

1. Who we are and what we do

Secunary is a luxury concierge service operated by SECUNARY, a French single-shareholder simplified joint-stock company (SASU) with a share capital of €100, registered with the Paris Trade and Companies Register under number 942 117 771, VAT number FR14942117771, registered office 102 avenue des Champs-Élysées, 75008 Paris, France, support@secunary.fr.

On your request, your dedicated concierge personally sources, negotiates and books travel and lifestyle services with third-party suppliers: private aviation, yachting, chauffeured cars, hotels, villas, restaurants and experiences, and sources goods such as watches, bags and shoes.

Secunary acts as an intermediary. The service itself is performed by the supplier under its own terms, which we communicate to you before you confirm. Nothing sold in the app is digital content: every payment compensates a real-world service performed by people, outside the app.

2. Your account

You sign in with your Apple ID. You must be at least 18 and provide accurate information. You are responsible for keeping your device and Apple ID secure.

Guests may browse the app without an account; sending a request requires signing in.

You may delete your account at any time in the app (Settings › Delete my account). Bookings already confirmed remain subject to these terms and to the supplier’s conditions.

3. Requests and proposals

A request describes what you are looking for. Your concierge replies in the app with one or more priced proposals, or with a sourcing report explaining that no suitable option is available.

A proposal is not a reservation. A booking is made only when you confirm the proposal and complete the payment it requires. Availability and prices may change until then.

You can edit a request until proposals are sent, and cancel it at any time before you confirm a booking. A Concierge Request Fee is refunded in full if you cancel before proposals are sent; once they have been sent, it is non-refundable. For a Travel plan, the deposit is refunded in full if you cancel before your call with your concierge; after the call, it is non-refundable.

4. Prices and the concierge request fee

Prices are shown in euros, taxes included where applicable, before you confirm. Every screen that asks for a payment states the total you commit to.

Some requests carry a Concierge Request Fee. This fee compensates the personal work of your dedicated concierge: reviewing your request, sourcing and negotiating with our partners, and preparing a tailored proposal or a sourcing report. It covers the handling of your request only, not the cost of the service itself, and it is deductible from your final invoice for that request.

5. Payment

Depending on the request, payment is made by card or Apple Pay through our payment provider Revolut, by bank transfer to the account details shown in the app, through a secure payment page, or directly to the supplier when the app says so.

Confirming a payment is an order with an obligation to pay. A bank transfer is “committed” when you confirm it in the app and “received” once the funds reach our account.

Invoices are available in the app and by e-mail.

6. Right of withdrawal

Services booked for a specific date or period, such as private flights, yacht charters, chauffeured cars, hotel and villa stays, restaurant reservations and experiences, are not subject to the statutory right of withdrawal (French Consumer Code, art. L221-28 12° and L221-2 7°). The supplier’s cancellation conditions apply; we show them to you before you confirm.

Concierge Request Fee: by paying it, you expressly request that your concierge starts working immediately, and you acknowledge that you lose your right of withdrawal once the service has been fully performed, that is once a proposal or a sourcing report has been delivered to you (art. L221-28 1°). If you withdraw before that, your fee is refunded in full.

Goods: for standard items you keep a 14-day right of withdrawal from delivery. Personalised or made-to-order pieces are excluded (art. L221-28 3°).

To exercise a right of withdrawal, write to support@secunary.fr.

7. Changes and cancellations

Our cancellation policy, available at /legal/cancellation-policy, describes what happens at each stage of a request. Once a booking is confirmed, the supplier’s conditions decide whether a change or a refund is possible; your concierge will always tell you what is possible before acting.

8. Our responsibility

Secunary is responsible for performing the concierge service with care and diligence. The travel, hospitality and other services you book are performed by their suppliers, who are responsible for them under their own terms and the applicable law.

You are responsible for your travel documents, visas, insurance and for complying with the rules of the places and suppliers you visit.

Secunary is not liable for events beyond its reasonable control (force majeure), including weather, strikes, governmental decisions or supplier failures it could not prevent.

9. Content and intellectual property

The app, its design, texts and images belong to Secunary or its licensors. Supplier names and marks belong to their owners and are used only to describe the services offered.

10. Personal data

How we handle your data is described in our Privacy Policy, available at /legal/privacy and in the app.

11. Law, mediation and disputes

These terms are governed by French law. If you are a consumer, you also benefit from the mandatory protections of the law of your country of residence.

If a disagreement cannot be resolved with us, you may refer it free of charge to a consumer mediator: [À COMPLÉTER — nom et coordonnées du médiateur de la consommation]. You may also use the European online dispute resolution platform (ec.europa.eu/consumers/odr).

12. Contact

support@secunary.fr, or the Help entry in the app to reach your concierge on WhatsApp.